Retail Summit 2025 Program

Known as the "King of Customer Experience," he is a global authority on understanding consumer behavior. He focuses on the impact of technology and the digital environment on customer behavior and examines what factors influence our economic decisions. With this knowledge, he can predict how consumers will behave in the future and advise companies on how to prepare for these changes.

He is a consultant for some of the biggest brands in the world in the areas of customer and employee experience, omnichannel strategy, artificial intelligence, retail futurology and peer-to-peer economics. He is not only an acclaimed author, speaker at TED conferences, but also a university lecturer. His performances are stimulating, energetic and entertaining. Each year, this native Irishman speaks to tens of thousands of conference attendees around the world.